New Member Guide

Welcome to 18percent!

We’re glad you joined us. This is a community to find support, make friends, support others, and work towards ending the stigma surrounding mental health. Bookmark this page for everything you need to know to get started in our community, and check back for updates.

Our community takes place in Slack , which is a tool originally used for instant messaging at work, but it has been widely adopted as a tool for all sorts of communities. Slack in a nutshell is an instant messaging service with topics separated in to “Channels” – will get more into how we use Channels soon.

Here are two videos from Founder Zach on how to use the community –


Table of Contents

1. What our community is for

2. Slack Basics

3. Channels

4. Code of Conduct

5. Moderators


What Our Community is For

We’re all about peer-to-peer mental health support. Everyone in our community has been affected by mental illness in some way, and the majority have experienced it firsthand, so we’re equipped to offer first hand support and advice. It is important to remember that we are NOT health care professionals. A community like ours is a great addition to therapy but not necessarily a replacement. If a problem becomes serious, we’ll do our best to help you get to a professional.


We also are a place for you to chat and make friends. Don’t feel as though you have to disappear after getting advice once, your story can inspire others in the group, and it’s also fun to be a part of a unique, supportive community.

Slack Basics

You can log on to our Slack group here but we definitely recommend downloading the desktop and mobile apps here for the best experience. It would be silly to write out everything there is to know about Slack when they have already made some great how-tos here, so definitely check this out for the basics, and of course you can always ask anyone in the community if you have questions.


Topics in our slack are separated by “channels” – when you first join you will be in a few by default, but there’s more to join and the list is growing. You can browse all channels and join by clicking “Channels” in the left sidebar.


Here’s a directory of our current channels –


#introductions – You can introduce yourself to the group and welcome others. Try to keep conversations to a minimum and move over to #hangout
#hangout – This is for general chat, talk about anything, but try to keep the conversation light hearted. for more serious conversations surrounding advice and support head to #support_group
#support_group – This channel is the main area for getting advice and support from the group. you can talk about whatever you’re feeling and thinking, as long as it follows our Code of Conduct. It’s important to be honest and respectful. We are growing a list of condition specific channels for more targeted advice, but anyone is welcome to use #support_group.
#addiction – For those dealing with all kinds of addiction
#announcements All major announcements such as new channels, moderators and anything 18percent related will be posted here.
#anxiety– People who need support concerning anything related to anxiety can ask questions or give advice. Topics include, but aren’t limited to: stress, nervousness, worrying, panic attacks etc.
#bpd – For support with borderline personality disorder
#entrepreneur– Discuss your entrepreneurial ventures and get advice and support.
#funnies– This channel is for light hearted humour and to destress. Post your memes and cute animal videos!
#gaming – Interest based channel to talk about and play games
#girltalk – Women only (including anyone who identifies as a woman)  channel to talk about issues related to being female
#guytalk – Men only (including anyone who identifies as a man)  channel to talk about issues related to being male
#inspiration – Post quotes, images, and other things that have inspired you to stay positive.
#lgbtq– This channel is for members of the lgbt community and allies. Come here for support and any questions you may have.
#mod_support– If you need assistance from a moderator or would like to make a suggestion for how 18percent can be made better, post it here.
#music – Interest-based channel for talking about and sharing musc
#mytinywins – Share a win from your day, no matter how small. What did you accomplish? One step at a time!
#ocd – For support with obsessive compulsive disorder
#ptsd – For support with post-traumatic stress disorder
#resources– An archive of resources that members have found helpful and want to share.
#schizophrenia– Chat with like minded people who are living or dealing with schizophrenia.
#twitter– See updates about our community via our Twitter account.
#veterans – A place for veterans to get support from one another.
#whereyouat– Share your location! It helps when traveling or meeting others to get to know other people in your area.
#writing – For those interested in all kinds of writing. If you want to write for our Medium Publication, let a moderator know!

Code Of Conduct

Read the full Code of Conduct here and be sure to go over the do’s and don’ts thoroughly. A lot of people ask us, “What can I post here, can I say anything?” The answer is you can be honest about your struggles and experiences, but try to avoid violent language that can be triggering to others. And of course, as stated in more detail in the full Code of Conduct, everyone must be inclusive and respectful.



Anyone with a green check mark next to their name is a moderator. The moderator’s job is to frequent all channels and make sure everyone is following the Code of Conduct. The moderators are all people who have been in some way affected by mental illness, and they may give and ask for advice just like anyone else in the community. The moderators are NOT health care professionals and can’t give medical advice. Remember, we’re peer to peer support.


Enjoy the community and we hope you get the support you need. For any additional questions or to make suggestions, reach out to anyone in the community with a green checkmark or check out #mod_support